Terms & Conditions

General Conditions/Terms Lovelings.nl
Article 1- Definitions
Article 2- Corporate Identity/Entrepreneur
Article 3- Relevance
Article 4- Offer
Article 5- Agreement
Article 6- Right of Withdrawal
Article 7- Withdrawal Costs
Article 8- Exclusion Right of Withdrawal
Article 9- Pricing
Article 10- Conformity and Guarantees
Article 11- Delivery and Execution
Article 12- Payments
Article 13- Complaints
Article 14- Disputes
Article 15- Additional and Different Provisions

Article 1 – Definitions
In these Conditions/Terms the following definitions are applicable:
Consideration time: the term during which the consumer can execute the right of withdrawal.
Consumer:  the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with Lovelings.
Day: calendar day
A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.
Durable Medium: any instrument which enables the recipient or Lovelings to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.
Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term.
Entrepreneur (Lovelings): the natural person or corporation who offers distance products to consumers.
Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.
Technique of distant Communication: a means that can be used to close an agreement without the consumer and Lovelings have gathered together in the same place and at the same time.

Article 2- Corporate Identity/Entrepreneur
Kranenburgweg 19
2581 XX  The Hague
The Netherlands

Mailing address:
PO Box 17138

2502 CC  The Hague
The Netherlands

E-mail address: info@lovelings.nl
Telephone number: 070 – 221 04 27 (during operating hours)

Chamber of Commerce: 61732591
VAT-number: NL002193555B03

Article 3- Relevance
These general conditions/terms apply to any offer of Lovelings and to every finalized distance agreement between entrepreneur and consumer.

Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at Lovelings and on request of the consumer these general conditions/terms shall be sent to the consumer as soon as possible without extra costs.

If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the consumer can find the general conditions/terms electronically and that these conditions/terms at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.

For the case that besides these general conditions/terms, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions/terms the consumer can appeal on the relevant conditions/terms.

Article 4- Offer
If an offer has a limited validity or has other specifications, this will be emphatically mentioned.

The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by Lovelings are true representations of the products and services. Obvious mistakes and errors do not bind Lovelings.

Each offer contains such information that it is clear for the consumer which rights and obligations are related  to the offer when it is accepted by the consumer. This concerns in particular:

– price including taxes
– possible costs of delivery
– the manner in which the agreement has been concluded and the necessary      signatures
– whether to apply the right of withdrawal
– the method of payment, delivery and performance of the contract
– the deadline for accepting the offer or the period within which Lovelings guarantees the price
– the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
– if the agreement after the conclusion is archived and if so how to consult it for the consumer
– the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement
– any other languages, including Dutch, for the agreement
– the codes of conduct to which Lovelings is subject and the manner in which the consumer can consult electronically the codes of conduct; and the minimum duration of the distance agreement in the event of a length transaction.

Article 5- The Agreement
The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions.

If the consumer has accepted electronically the offer, Lovelings immediately confirms electronically that he has received the acceptance of the offer. As long as Lovelings has not confirmed the acceptance, the consumer can terminate the agreement.

If the agreement is concluded electronically, Lovelings will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can pay electronically, Lovelings will observe the necessary security measures.

Lovelings can notify or check, within the legal framework, if the consumer can meet the payment obligations, and also check all important facts and factors which are needed to finalize a sound distance agreement. If Lovelings based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order/ request or he can connect special conditions to the execution of the offer.

Lovelings shall send the following information with the products or services, written or in such a manner that the consumer can store in an accessible way the data on a durable medium:

1. The address of the company for the consumer to file complaints
2. The conditions and the way how the consumer can execute the right of withdrawal and a clear indication related to the exclusion of the right of withdrawal.
3. Information about after sales guarantees and services
4. Article 4 paragraph 3 unless Lovelings has already sent this information before the execution of the agreement.

Article 6- Right of Withdrawal
Deliverance of products:

After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to Lovelings.

During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and in the original conditioning and packaging to Lovelings, in accordance with the provided reasonable and clear instructions of Lovelings within 14 days.

Due to hygiene reasons Lovelings does NOT accept returns of bikini bottoms and/or pierced jewellery. SALE items are final and can NOT be returned.

Article 7- Withdrawal Costs
If the consumer executes the right of withdrawal, he will have to pay no more than the costs of returning the product.

If the consumer has made a payment, Lovelings shall pay back this amount as soon as possible but no later than within 14  days after the repeal or after the return shipment.

Article 8- Exclusion Right of Withdrawal
Lovelings can exclude the right of withdrawal of the consumer for as far as foreseen in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if Lovelings has clearly mentioned this at least in time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for the following products:

1. Which are established by Lovelings according to specifications of the consumer
2. That they are clearly personal in nature
4. In the interest of hygiene (pierced jewellery & bikini bottoms)
3. Which cannot be returned because of their nature
4. That can spoil or age quickly
5. Whose price is bound to fluctuation on the financial market which Lovelings has no influence
6. Individual newspapers and magazines
7. For audio and video recordings and computer software of which the consumer has broken the seal.

Article 9- Pricing
During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised save for price changes due to changing VAT rates.

Notwithstanding the previous paragraph Lovelings can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and where Lovelings has no influence. This bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted only if they are the result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement only if Lovelings has stipulated this and:
1. These are the result of legal regulations or provisions; or
2. The consumer has the competence to terminate the agreement from the day the price increase takes effect.

The in the offer mentioned prices include 21% VAT.

Article 10- Conformity and Guarantees
Lovelings ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations. If agreed Lovelings also ensures that the product is suitable for other than normal use.

A guarantee provided by Lovelings, manufacturer or importer does nothing to alter the rights and claims which the consumer under the agreement can put forward against Lovelings.

Article 11- Delivery and Execution
Lovelings shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.

The address that has been made known by the consumer to Lovelings is considered to be the delivery address.

Taking into account what is stated in article 4 of the general conditions/terms , Lovelings shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.

In the event of termination in accordance with the previous paragraph Lovelings shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.

If the delivery of an ordered product appears to be impossible, Lovelings shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment come at the expense of the buyer.

The risk of damage and/or loss of products rest with Lovelings until the moment of delivery at the consumer or a pre-designated and an announced representative to Lovelings, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to: info@lovelings.nl

Article 12 Payments
Unless otherwise agreed, the amounts due have to be met by the consumer within 7 days after entering the cooling off period referred to article 6, paragraph 1. When selling products to consumers, a prepayment of more than 50% must never be stipulated in the general terms and conditions. When a prepayment has been stipulated the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated payment has been made.

The consumer has the duty to notify Lovelings about inaccuracies in the payment details.

In case of default by the consumer Lovelings has, subject to legal restrictions, the right to charge the reasonable costs which are made known to the consumer in advance.

Article 13 – Complaints
Lovelings features a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.

Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to Lovelings after the consumer has observed the defects.

The complaints submitted to Lovelings will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, Lovelings will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.

If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

Article 14 – Disputes
Dutch law exclusively applies to agreements between entrepreneur and consumer whereupon these general conditions/terms are related to.

The Vienna Sales Convention is not applicable.

Article 15 – Additional and Different Provisions
Additional or different provisions compared to the General conditions/terms may not be to the prejudice of the consumer and should be recorded in writing in such a manner that the consumer can save these in an accessible way on a durable medium.